Customer Reviews

At Four States Tire & Service, we take pride in offering the best customer experience to Cortez, CO, Dolores, CO and Pagosa Springs, CO. We strive to provide our customers with the best experience possible each visit.

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Selected Category: Wheel Alignment

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Showing 1-1 of 1 reviews
 
Four States Tire & Service
  5/5
I blew a tire after hitting a pothole on Meadows Drive. I limped into the Four Tire Store in Pagosa and they were able to sell me a new tire and change it out. Then I made an appointment for an alignment and returned to the store a week later. When I got to the tire store I waited for 45 minutes until the staff told me the computer gave an error message of: "do not have the proper equipment" for my VW alignment. Needless to say, I was upset that I had wasted my time waiting for a service that I felt the staff should have known whether they could perform or not. Since the store is new in town, I felt it was important to let management know about my experience. The manager was not available so I left a message with the owner, Robby. Robby called me back 3 times before we connected and he was extremely interested in making me happy. He had done his homework by reading the notes on the services requested. He had made a call to the Durango store to see why the computer had given the staff an error message. He troubleshooted reasons and he had a solution to remedy the problem for me and future customers. Then he offered to pay for my alignment and helped me schedule another alignment appointment. When I arrived for my second alignment appointment Cameron, the manager, was there to accommodate me. I appreciate the efforts that Robby, the owner, took to remedy my situation. I am now a VERY satisfied customer!
Showing 1-1 of 1 reviews
 

Average Rating 4.6

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Four States Tire & Service proudly serves the local Cortez, Durango, CO and Farmington, NM area. We understand that getting your car fixed or buying new tires can be overwhelming. Let us help you choose from our large selection of tires. We feature tires that fit your needs and budget from top quality brands. We pride ourselves on being your number one choice for any tire or auto repair need. Take a look at the auto repair services we offer, such as oil changes or preventive maintenance. Let us earn your business Schedule an appointment today.